“How did a giant company like Chamberlain come to this enshittening juncture, in which it felt empowered to sabotage the products it had already sold to its customers?”

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Link. “Chamberlain doesn’t have to worry about competition, because it is owned by a private equity fund that “rolled up” all of Chamberlain’s major competitors into a single, giant firm…”

Doctorow taught me a lot with this one.