“When we wrote our book on administrative burdens, we pointed to Social Security as a model to emulate”

https://donmoynihan.substack.com/p/as-savings-crater-social-security

“SSA said that 40 percent of direct deposit fraud occurred via calls to the agency. That is wholly different, and massively less, than 40 percent of calls being fraudulent.”

The way to break social security is to degrade services. As Musk is doing. (Caveat: SSA has pretty bad software. It could be improved with time, money, and thought.)